Mastering Change: How Dichterbij Improved its P2P Process
Imagine this: 940 locations, 2800 FTE, and at each location, someone independently purchasing for clients with intellectual disabilities. How do you maintain control over spending without hindering care? That was the question Dichterbij approached us with.
The Challenge
Dichterbij is organized decentrally: locations make their own purchases. This is great for the autonomy of care professionals but challenging for oversight and control. The result: cumbersome processes and users dissatisfied with their applications.
The Approach
We assembled a project team with IT, Finance, and Procurement from Dichterbij, supported by a user sounding board. Together, we opted for AFAS Procurement and Invoice Processing from Filelinx and linked ten catalogs to it, allowing employees to order with just a few clicks.
The main difference: ordering and invoice processing used to be in two separate systems. Now they're in one. Orders and invoices match automatically, and so does the control.
After the initial setup, S2P & More allowed Dichterbij to continue optimizing independently. We adopted a coaching role. To embed the change, an internal control plan was also introduced, which Dichterbij will continue to manage in the coming years.
What I found incredibly pleasant was the concrete planning that was drawn up and reviewed every 6 weeks. This translated the bigger picture into small, achievable steps.
The Result
One year after go-live: the number of POs is increasing, and there was no post-go-live dip. The latter is rare; most implementations decline once project support ends. "It's great to see Dichterbij now moving forward independently. Together with the users, they want to continue improving the procure-to-pay process." Tom, consultant at S2P & More.
Dichterbij Speaks
Erik Roefs-Kling, Procurement Team Leader: "I found the project guidance from S2P & More to be excellent, even after tasks were distributed among multiple people. Their in-depth knowledge and continuous challenging of the organization ensured tight project management, where responsibility was collectively owned and shared. I am pleased with the advice to embed the follow-up process internally. As a result, we are now continuously working on improving the P2P system."
Ellen Hofmans, Operational Buyer & Supply Chain Manager: "What I found incredibly helpful was the concrete planning that was drawn up and reviewed every 6 weeks. This translated the bigger picture into small, achievable steps, which ultimately led to the actual rollout. The strength of S2P & More lies in their commitment to both the project and the project team members. This kept everyone motivated as a team, even during decision-making moments. I look forward with confidence to future opportunities to further optimize the P2P process."
Plan an introduction
Ook behoefte aan een partner die meedenkt bij implementatie of optimalisatie van jouw S2P- of P2P-proces? Neem vrijblijvend contact op met Derek. Wij denken graag met je mee.
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