.jpg)
The answer is simple: a go-live changes roles and systems, but not automatically behavior. At S2P & More, we often see too much emphasis placed on technology and too little on the next step: user adoption. This is where the actual return on investment (ROI) is achieved.
Ben Tiggelaar's Ladder applied to S2P
To translate theory into measurable practice, we work with the 'Ladder Model' of behavioral scientist Ben Tiggelaar.
This model revolves around three objective steps:
- A clear goal: Adoption starts with measurable KPIs. How much of your purchasing volume will eventually go through the catalog? What level of contract compliance is acceptable? And what type of orders should always have a purchase order?
- Concrete behavior: What should employees really do differently tomorrow? For example, checking the contract before a purchase instead of approving an invoice afterwards.
- Support: Make the new behavior the easiest choice. Without the right work instructions, smart catalogs, or readily available tools (such as an S2P chatbot), people will immediately revert to old, familiar patterns.
Want to put theory into practice?
Within the theme '& And More' S2P & More is organizing an online knowledge session on Thursday, September 24, specifically for procurement and performance managers. In this session, we will translate this theory into a pragmatic approach for your organization.
Register here for the online knowledge session on September 24.
